100 Jobs in 100 Days

I got this a couple of weeks ago, but I’ve had my head buried in work and not much blogging. On the upside, that means there are still 86 days to go as support.com is looking to hire 100 new employees over the course of 100 days.

Support.com has local connections and is looking to our area for expansion. The beautiful thing is you can work from home, which I enjoy. Here’s the job description for the solutions engineer position:

Are you the person people call when their computers malfunction? Do you fix their problems so fast and easily?  Do you consider yourself really competent at fixing computers, synching printers and smart phones etc? And do you like working from home?
Then, this position may be for you…

support.com. (NASDAQ: SPRT) provides online technology services to consumers and small businesses.  support.com provides an award-winning customer experience  by using an innovative model that combines a cloud-based technology platform with a fully distributed workforce, support.com is defining a new category of technology-enabled services and growing rapidly each year.

support.com is seeking self-motivated individuals to provide expert computer and technology assistance . If you are already helping colleagues and family members to install, troubleshoot, and resolve their technical problems, then consider this opportunity! You will be able to apply the knowledge and experience you have gained in this position.

To qualify for this Work From Home opportunity you would need:

• Your PC with minimum 3 GHz processor and 1 GB RAM with 1280×1024 minimum resolution. Minimum OS of Windows XP SP2 with latest security patches applied. Recommend 17” flat screen monitor or greater.
• Broadband connection (1 MB down / 384 kbps up)
• Meet the requirements of the job description below

Responsibilities:

• Perform analysis on customer’s PC and make product or service recommendations
• Supply best in class support to direct consumers on all technology support needs
• Use company provided tools to troubleshoot and solve customer technology problems
• Maintain high level of customer satisfaction with focus on first call resolution
• Identification and removal of Malware and Viruses

As part of the process of providing best-in-class customer satisfaction for the technology services you will also be required to do the following:
• Answer calls and greet customer or partner sales representative
• Review ticket in customer service tracking application
• Determine scope of issue
• Confirm customer agreement to pricing and conditions of service
• Manage credit card processing
• Handle requests for refunds per company policies
• Follow through on warranty requests or open issues
• Encourage completion of customer survey
• Close the incident within recommended service times
• Properly document all support calls
• Adhere to quality standards set by company
• Provide feedback on tool, process, and business improvements
• Represent company in a professional and ethical manner

Skills:

• Excellent written and oral communication skills, second language a plus
• Can communicate technical concepts clearly to customer’s level of understanding
• Excellent  customer interaction skills
• Very good organizational and multitasking skills
• Ability to problem solve and resolve problems creatively
• Review SOPs (standard operating procedures) and provide feedback and ideas
• Ability to type 30 to 40 words per minute

Qualifications:

• Minimum of 1 to 2 years of related experience Job roles in customer service dealing with consumers
• Hardware / Software technical support
• Troubleshooting Windows XP platform to registry level
• Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc…
• Networking technologies TCP/IP, DNS, Firewalls
• Internet connectivity using cable, DSL, satellite, dial-up
• Consumer/business peripherals – printers, scanners, fax, MP3 players, digital cameras, cellphones, PDAs
• Internet security in areas of virus and spyware
• Courses in technology related fields and customer service. MSDST, A+, HDI Support Center Analyst or other relevant certification a plus.

Interested? Apply here.

Popularity: 3% [?]